Delivery

2 to 3 Working Days

2 to 3 Working Days

FREE

Next Day Delivery

Next Working Day
(The deadline is 3pm. Weekend orders will be sent out on Monday for delivery on Tuesday)

£5.95

Saturday Delivery

Saturday Delivery
(Order by 3pm on Friday)

£9.95

International Standard Delivery
(to Europe incl. ROI)

10 to 15 Working Days

FREE

International Express Delivery
(to Europe)

3 to 5 Working Days from Despatch

£19.95

International Express Delivery
(to Rest of World)

4 to 7 Working Days from Despatch

£19.95

All Brands

7-10 Working Days

We process all our orders as quickly and efficiently as possible, but by its nature prescription eyewear is made to order. As such, very occasionally delays can occur. If your order is going to be held up, our opticians will be in touch straight away. The above dates are for production, and delivery times need to be added. Please contact us, if you need your glasses for a particular date.

Love at first sight is a nice idea, but we appreciate you might not hit it off with your purchase first time! We offer a full refund or exchange on all non-prescription eyewear for 28 days after delivery. If you want to return your purchase, simply return it to us in a fully resaleable condition, remembering to include any documentation and accessories included with your eyewear.

UK Returns

For UK orders we offer a free returns service via Royal Mail. Whether you want to return a purchase or your home trial, follow this link to begin the process of returning your order.

You can then create your label or QR code, and take your parcel to your local Post Office.

International Returns

Unfortunately, we do not cover the cost of returning international orders. Please send your items back to:

Tortoise+Black
Great North Road,
Wittering
Peterborough,
PE8 6BX, UK

PRESCRIPTION RETURNS

As prescription glasses are made to order, we are only able to refund the cost of the frames and not the lenses. For more information, or if you are having problems with the vision in your new glasses, please call 01780 433033.

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