Below you can see our timescales for all non-prescription eyewear marked as “in stock” on Tortoise+Black. Select the Prescription Lead Times tab for timescales for prescription eyewear. If you have a more specific delivery request, such as a need to receive an item on a specific day or at a specific time of day, please contact us to discuss your options.
2 to 3 Working Days
Next Day Delivery
Next working day (Order by 3pm Monday – Friday)
Below you can see our timescales for all non-prescription eyewear marked as “in stock” on Tortoise+Black. Select the Prescription Lead Times tab for timescales for prescription eyewear.
International Standard Delivery (to Europe incl. ROI)
5 to 7 days
International Express Delivery (to Europe)
2 to 3 days from despatch
Our prescription eyewear is made to order based on the specifications of your prescription. We do our best to process all our orders as quickly and efficiently as possible, but lead times are not a bona fide guarantee, simply an estimation. Here are some timescales for our most popular brands.
You are more than welcome to choose express delivery options for prescription orders, and this will ensure you get your glasses as quickly as possible. However, this does not mean prescription eyewear will arrive the day after ordering! If you need your glasses for a particular date, please contact us, and we will do our utmost to help out.
Prescription Sunglasses: 7 to 10 Days
Prescription Glasses: 7 to 10 Days
Love at first sight is a nice idea, but we appreciate you might not hit it off with your purchase first time! We offer a full refund or exchange on all non-prescription eyewear for 28 days after delivery.
If you want to return your purchase, simply return it to us in a fully resalable condition, remembering to include any documentation and accessories included with your eyewear.
For UK orders we offer a free returns service. Whether you want to return a purchase or your home trial, follow this link to begin the process of returning your parcel.
The process couldn’t be simpler. Just select the size of your parcel and enter the required details including your order number, name and address.
You can then create your label, attach it to your parcel and take it to your local Post Office for dispatch.
We do not cover the cost of returning international orders. Please send your items back to:
Great North Road
As prescription glasses are made to order, we are only able to refund the cost of the frames and not the lenses. For more information, or if you are having problems with the vision in your new glasses, please call 01780 433033.
We are extending our returns period for the holiday season. For all orders placed between 30th October and 24th December 2019, you will have until 10th January 2020 to return your items for a refund or exchange. This excludes any prescription items – please see our prescription returns policy below for more information about prescription orders.
As prescription eyewear is made to order, we are only able to refund the cost of the frames and not the lenses. For more information, or if you are having problems with the vision in your new glasses, please call 01780 433033.