Delivery

2 to 3 Working Days

3 to 4 Working Days

FREE

Next Day Delivery

Next Working Day
(Order by 3pm on Monday-Friday to receive next working day)

£5.95

Saturday Delivery

Saturday
(Order by 3pm on Friday)

£9.95

Country Timescales Cost
Australia
Standard: 4-6 Days
Express: 1-2 Days
£10
£30
Austria
Standard: 2-3 Days
Express: 1-2 Days
£20
£30
Belgium
Standard: 2-3 Days
Express: 1-2 Days
£15
£30
Bulgaria
Standard: 2-3 Days
Express: 1-2 Days
£20
£35
Croatia
Standard: 5-6 Days
Express: 1-2 Days
£30
£35
Cyprus
Standard: 3-4 Days
Express: 1-2 Days
£10
£35
Czech Republic
Standard: 3-4 Days
Express: 1-2 Days
£25
£35
Denmark
Standard: 3-5 Days
Express: 1-2 Days
£20
£30
Estonia
Standard: 3-4 Days
Express: 1-2 Days
£25
£35
Finland
Standard: 2-4 Days
Express: 1-2 Days
£20
£35
France
Standard: 2-3 Days
Express: 1-2 Days
£15
£30
Germany
Standard: 2-3 Days
Express: 1-2 Days
£15
£30
Gibraltar
Standard: 2-3 Days
Express: 1-2 Days
£20
£30
Greece
Standard: 3-5 Days
Express: 1-2 Days
£15
£30
Hong Kong
Standard: 2-3 Days
Express: 1-2 Days
£10
£30
Hungary
Standard: 3-4 Days
Express: 1-2 Days
£25
£35
Ireland
Standard: 2-3 Days
Express: 1-2 Days
£15
£30
Israel
Standard: 3-5 Days
Express: 1-2 Days
£15
£35
Italy
Standard: 3-4 Days
Express: 1-2 Days
£20
£30
Japan
Standard: Not Available
Express: 1-2 Days
£35
Latvia
Standard: 3-4 Days
Express: 1-2 Days
£25
£35
Lithuania
Standard: 3-4 Days
Express: 1-2 Days
£25
£35
Luxembourg
Standard: 2-3 Days
Express: 1-2 Days
£15
£30
Malta
Standard: 3-4 Days
Express: 1-2 Days
£10
£30
Netherlands
Standard: 2-3 Days
Express: 1-2 Days
£15
£30
New Zealand
Standard: 4-5 Days
Express: 1-2 Days
£25
£35
Norway
Standard: 3-4 Days
Express: 1-2 Days
£25
£40
Poland
Standard: 3-4 Days
Express: 1-2 Days
£25
£30
Portugal
Standard: 3-4 Days
Express: 1-2 Days
£20
£30
Romania
Standard: 3-5 Days
Express: 1-2 Days
£20
£35
Singapore
Standard: 3-4 Days
Express: 1-2 Days
£10
£30
Slovakia
Standard: 4-5 Days
Express: 1-2 Days
£25
£35
Slovenia
Standard: 4-5 Days
Express: 1-2 Days
£25
£35
Spain
Standard: 2-4 Days
Express: 1-2 Days
£20
£30
Sweden
Standard: 3-4 Days
Express: 1-2 Days
£20
£30
Switzerland
Standard: 2-3 Days
Express: 1-2 Days
£15
£30
United Arab Emirates
Standard: 3-5 Days
Express: 1-2 Days
£10
£30
No record found

Prices include all international fees

To make international shopping easy, all of our prices include your local VAT/sales tax and duty. No extra charges will be required prior to delivery.

All orders will be sent Delivery Duty Paid (DDP), which means that Tortoise+Black will pre-pay all charges. International deliveries are not subject to UK VAT and this has already been removed from our international prices.

Prescription Orders

Delivery timescales apply once your order has completed. Prescription eyewear is made to order, please use the Prescription Lead Times tab above for a full overview.

All Brands

7-10 Working Days

We process all our orders as quickly and efficiently as possible, but by its nature prescription eyewear is made to order. As such, very occasionally delays can occur. If your order is going to be held up, our opticians will be in touch straight away. The above dates are for production, and delivery times need to be added. Please contact us, if you need your glasses for a particular date.

Love at first sight is a nice idea, but we appreciate you might not hit it off with your purchase first time! We offer a full refund or exchange on all non-prescription eyewear for 28 days after delivery. If you want to return your purchase, simply return it to us in a fully resaleable condition, remembering to include any documentation and accessories included with your eyewear.

UK Returns

For UK orders we offer a free returns service via Royal Mail. Whether you want to return a purchase or your home trial, follow this link to begin the process of returning your order.

You can then create your label or QR code, and take your parcel to your local Post Office.

International Returns

Unfortunately, we do not cover the cost of returning international orders. Please send your items back to:

Tortoise+Black
Great North Road,
Wittering
Peterborough,
PE8 6BX, UK

PRESCRIPTION RETURNS

As prescription glasses are made to order, we are only able to refund the cost of the frames and not the lenses. For more information, or if you are having problems with the vision in your new glasses, please call 01780 433033.

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