Delivery

Below you can see our timescales for all non-prescription eyewear marked as “in stock” on Tortoise+Black. Select the Prescription Lead Times tab for timescales for prescription eyewear. If you have a more specific delivery request, such as a need to receive an item on a specific day or at a specific time of day, please contact us to discuss your options.

Standard Delivery

Next Working Day
(Order by 3pm Monday – Friday)

FREE

Below you can see our timescales for all non-prescription eyewear marked as “in stock” on Tortoise+Black. Select the Prescription Lead Times tab for timescales for prescription eyewear.

International Standard Delivery (to Europe incl. ROI)

5 to 7 days

FREE

International Express Delivery (to Europe)

2 to 3 days from despatch

£19.95

Our prescription eyewear is made to order based on the specifications of your prescription. We do our best to process all our orders as quickly and efficiently as possible, but lead times are not a bona fide guarantee, simply an estimation. Here are some timescales for our most popular brands.

You are more than welcome to choose express delivery options for prescription orders, and this will ensure you get your glasses as quickly as possible. However, this does not mean prescription eyewear will arrive the day after ordering! If you need your glasses for a particular date, please contact us, and we will do our utmost to help out.

ALL BRANDS

Prescription Sunglasses: 1 to 2 weeks

Prescription Glasses: 1 to 2 weeks

Love at first sight is a nice idea, but we appreciate you might not hit it off with your purchase first time! We offer a full refund or exchange on all non-prescription eyewear for 28 days after delivery.

If you want to return your purchase, simply return it to us in a fully resalable condition, remembering to include any documentation and accessories included with your eyewear.

Domestic Returns

For UK orders we offer a free returns service. Whether you want to return a purchase or your home trial, follow this link to begin the process of returning your parcel.

The process couldn’t be simpler. Just select the size of your parcel and enter the required details including your order number, name and address.

You can then create your label, attach it to your parcel and take it to your local Post Office for dispatch.

International Returns

We do not cover the cost of returning international orders. Please send your items back to:

Tortoise+Black
Great North Road
Wittering
Peterborough
PE8 6BX
UK

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