Delivery

Standard Delivery

3 to 4 Working Days

FREE

Next Day Delivery

Order by 3pm on Monday-Friday to receive on the next working day

£5.95

Saturday Delivery

(Order by 3pm on Friday)

£9.95

Country Timescales Cost
Australia
2-4 working days
£30
Austria
1-2 working days
£40
Belgium
1-2 working days
£35
Bulgaria
1-2 working days
£40
Croatia
1-2 working days
£40
Cyprus
1-2 working days
£35
Czech Republic
1-2 working days
£40
Denmark 1-2 working days
£40
Estonia
1-2 working days
£40
Finland
1-2 working days
£40
France 1-2 working days
£35
Germany
1-2 working days
£35
Gibraltar
1-2 working days
£35
Greece
1-2 working days
£40
Hungary
1-2 working days
£40
Ireland
1-2 working days
£35
Italy
1-2 working days
£40
Japan
1-2 working days
£35
Latvia
1-2 working days
£40
Lithuania
1-2 working days
£40
Luxembourg
1-2 working days
£30
Malta
1-2 working days
£35
Netherlands
1-2 working days
£35
New Zealand
2-4 working days
£40
Norway
1-2 working days
£40
Poland
1-2 working days
£40
Portugal
1-2 working days
£40
Romania
1-2 working days
£40
Singapore
1-2 working days
£35
Slovakia
1-2 working days
£40
Slovenia
1-2 working days
£40
Spain
1-2 working days
£40
Sweden
1-2 working days
£40
Switzerland
1-2 working days
£35
No record found

Prices include all international fees

To make international shopping easy, all of our prices include your local VAT/sales tax and duty. No extra charges will be required prior to delivery.

All orders will be sent Delivery Duty Paid (DDP), which means that Tortoise+Black will pre-pay all charges. International deliveries are not subject to UK VAT and this has already been removed from our international prices.

In Stock (Non-prescription) Orders

We aim to process all orders placed by 2pm (Monday-Friday) for despatch on the same day. All orders placed after 2pm will be despatched the following working day.

Prescription Orders

Delivery timescales apply once your order has completed. Prescription eyewear is made to order, please use the Prescription Lead Times tab above for a full overview.

All Brands

7-10 Working Days

We process all our orders as quickly and efficiently as possible, but by its nature prescription eyewear is made to order. As such, very occasionally delays can occur. If your order is going to be held up, our opticians will be in touch straight away. The above dates are for production, and delivery times need to be added. Please contact us, if you need your glasses for a particular date.

Love at first sight is a nice idea, but we appreciate you might not hit it off with your purchase first time! We offer a full refund or exchange on all non-prescription eyewear for 28 days after delivery. If you want to return your purchase, simply return it to us in a fully resaleable condition, remembering to include any documentation and accessories included with your eyewear.

UK Returns

For UK orders we offer a free returns service via Royal Mail. Whether you want to return a purchase or your home trial, follow this link to begin the process of returning your order.

You can then create your label or QR code, and take your parcel to your local Post Office.

International Returns

Unfortunately, we do not cover the cost of returning international orders. Please send your items back to:

Tortoise+Black
Great North Road,
Wittering
Peterborough,
PE8 6BX, UK

PRESCRIPTION RETURNS

As prescription glasses are made to order, we are only able to refund the cost of the frames and not the lenses. For more information, or if you are having problems with the vision in your new glasses, please call 01780 433033.

We are extending our returns period for the holiday season. For all orders placed between 30th October and 24th December 2021, you will have until 14th January 2022 to return your items, simply return it to us in a fully resaleable condition, remembering to include any documentation and accessories included with your eyewear.

For UK orders, we offer a free returns service. Please CLICK HERE to request a returns label.

Prescription Returns

As prescription glasses are made to order, we are only able to refund the cost of the frames and not the lenses. For more information, or if you are having problems with the vision in your new glasses, please call 01780 433033.

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